CUSTOMER CARE ASSISTANT

Kimisitu Sacco Society Ltd invites qualified candidates to apply for the position of Customer Care Assistant.

The Customer Care Assistant will mainly be responsible for answering members’ queries and dealing with walk in customers. 

Main duties and responsibilities:

• Handling and resolving customer complaints diplomatically to ensure continued mutual relationship.


• Receiving and responding to routine inquiries from members.


• Ensuring the society adheres to the customer service standards and customer service charter.


• Co-ordinating with the management staff regularly on society operations in order to determine ways of meeting customer need...
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