JimCab Customer Care Representative Job Opening in Nairobi Kenya July 2012

Customer Care Representative

You will report to the Head of Dispatch

Duties and Responsibilities

Your functions are as follows:

Attend to telephone calls from clients and respond appropriately and professionally to their transport needs.

Be an efficient and reliable communication link between the clients and management.

Ensure that the information obtained from clients regarding pick ups is clear enough before communicating and assigning the same to the dispatchers.

Make sure that clients are picked in time by ensuring there are clear instructions and maps to client dest...

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