KenCall Service Delivery Manager Job Opening in Kenya July 2012
Service Delivery Manager
Description
As an important role within the KenCall operations management team, the service delivery manager will be instrumental in managing our contact centre to achieve our KPIs; the successful candidate will have the opportunity to take ownership of businesses processes, provide guidelines and support to our contact centre team leaders and therewith actively contribute to the continued success of our customer operations
Primary duties & responsibilities:
- Manage the daily relationship with the clients
- Identify and communicate areas for continued process improvements
- Ensure that staff are equipp...
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