Kencall Supervisor/Team Leader Job Opening in Kenya July 2012

Supervisor/Team Leader

Description

A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries.

The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:

• Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills


• Team management skills: conflict resolution, being able to manage employees’ exp...
  NB: Visit http://www.jobtrolls.com/ or click the job title above for more details about this job vacancy.