Kencall Quality Analyst Job Opening in Kenya July 2012

Quality Analyst
Description

The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards.

The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting.

The Quality Analyst will project a professional image and be a model of excellence for the team.

Primary duties & responsibilities:

• Works in conjunction with Quality Assurance Manager and Management team to ensure success of the customer service unit

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